Restoring a Hotel In Time for the Busy Holiday Season

5/19/2022 (Permalink)

With lots of hard work and dedication, SERVPRO of Winter Park was able to bring this hotel back to operating standards just in time for the holiday se

A Hotel Holiday Disaster

Hotels are always a busy place of business, especially around the holidays. Friends, family members, and many others come from all over to visit their loved ones during the holiday season. This is an important season for the hospitality industry. A majority of people that are traveling will need a place to stay and it is crucial that these housing facilities are properly maintained and prepared for the influx of people. Back in November of 2020, during the week of Thanksgiving, a pipe broke in the ceiling of a beautiful hotel. Water rushed everywhere and caused lots of damage to the facility and put many rooms out of commission. This quickly became a major problem as Thanksgiving was right around the corner and the hotel had a significantly smaller number of rooms that would be available to accommodate the customers. They needed to do something, and quickly. An unexpected disaster like this can always come with lots of stress, especially for a business owner.

The General Manager Made a Great Decision

The general manager decided to call SERVPRO of Winter Park, and he sure did make the right decision. The crew came out at 11 o’clock at night and got right to work. They cleaned up the debris that was caused by wet ceiling tiles collapsing. The crew also had lots of heavy equipment that was able to extract water that had been deeply soaked up by the carpet. They were able to clean up all the rooms that were affected by the water. Once everything was cleaned and the water was extracted, SERVPRO of Winter Park set up lots of drying equipment to dry out and restore the parts of the structure that had been damaged by the leak. They came back each day to monitor the drying process and remove any building materials that were not drying properly to ensure there would be no secondary damage in the facility.

What Happened After the Cleanup?

Once the whole process was completed in about 3 and a half days, SERVPRO of Winter Park’s reconstruction team reached out and got the hotel back to how it looked prior to the pipe breaking. With lots of hard work and dedication, SERVPRO of Winter Park was able to bring this hotel back to operating standards just in time for the holiday season again. The staff were delighted and overjoyed that the crew was able to get them back up and running in a short amount of time when originally they thought all hope was lost. They certainly made an unfortunate situation better and came in time of need. Words from the general manager were, “I was very pleased with the speed and execution, along with the courteous team who did an outstanding job to remediate the damage and restore my hotel back to normal.” SERVPRO of Winter Park definitely strived to do what they always do, and that is to make it, “Like it never even happened.”